Delivery & Returns Policy

All purchases made from this website is subject to Chika Boutique’s (Chika) standard sale terms, which are:

All non-sale products:

  • Strictly no refunds. Chika Boutique(Pty) Ltd do however offer exchanges, at own cost.
  • All exchanges need to be within 7 days after receiving your order.
  • Kindly note that you will be responsible for all courier fees when exchanging any item for different sizes or styles.
  • We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be happy to provide exchanges for all items purchased from us if the following conditions are met :
    • All items must be in their original packaging.
    • All items must be unworn, unused, unwashed and in their original condition.
    • Footwear should have no scuff marks on its uppers or outer soles.
    • Original receipts/receipt mail/order numbers would have to be included.
    • However, if you send back shoes for exchange or are seen as a faulty product that has gone on one too many adventures and/or you’ve owned it for more than 2 months, and the shoe is not suffering from a manufacturing fault, we regretfully won’t be able to replace them.

We will have to charge you to return the product to you.

  • Chika Boutique charges R230 per exchange  -R115 courier cost for arranging the collection of your original item/s from you and R115 to dispatch the exchanged item/s back to you.
  • If none of the above conditions are met, we regret to inform you that we are unable to process any claims for exchanges.
  • At Chika Boutique, we reserve the right to change this website, including prices, and terms and conditions, without notice.
  • Chika Boutique will not be held liable for any injuries, accidents, allergies or illness or loss of death claiming that our product has been the cause for such mentioned or any such related incidents.

All sale products:

  • No warranty.
  • Incorrect shoe sizes may be exchanged within 7 days of receipt of the product, provided that the product has not been worn (which Chika will solely be entitled to establish at our own discretion), provided that the shipping cost(s) associated with the exchange will be for the purchaser’s account.
  • No refunds.

Demand for refund:

  • To return an unwanted product it must be in its original condition, unworn and undamaged. The purchaser needs to return the product at their own cost. If the Customer wishes to return a product for a refund a handling fee of 5% applies. No delivery fee charges on all orders are part of any refunds. The Customer is responsible for the delivery cost when returning product/s.

Thanks for your understanding and your support.

Chika Boutique

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